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Restart a Service

October 23, 2016, 2:31 am
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Hi Guys.

 

I would like to seek your assistance in implementing the alert "Restart a Service". i've tried to enable the alert and im getting this error.

 

APMServiceControl.log

2016-10-23 09:16:45,866 [1] INFO  APMServiceControl.ServiceControl - Connecting to localhost:17777

*** Assembly SolarWinds.APM.Common, Version=6.2.4.4242, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Orion.Auditing, Version=10001.1.100.9, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Orion.Swis.Contract, Version=10001.1.100.9, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Orion.Core.Common, Version=2016.1.5300.1028, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2016-10-23 09:16:47,913 [1] ERROR APMServiceControl.ServiceControl - START service failed.

System.ServiceModel.FaultException`1[SolarWinds.APM.Common.ApmFaultContract]: ControlService failed, check fault information. (Fault Detail is equal to SolarWinds.APM.Common.ApmFaultContract).

 

APM.BusinessLayer.log

2016-10-23 09:16:47,897 [188] ERROR SolarWinds.APM.Common.MessageUtilities - Exception caught in method ControlService

System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.

   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)

   at SolarWinds.APM.BusinessLayer.APMBusinessLayerService.ControlService(Int64 componentID, Int32 command)

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Customizing SAM Summary

April 6, 2017, 12:31 pm
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Management has asked me to find a way to customize our messy out of box SAM summary page to look more like our Network Summary page:

 

Problem is, I need to include both nodes and applications in the list.  To get an overall view of a system's health server, apps on the server, etc.  I'm hoping someone out there has figured out a way to neatly display this.  we basically need a top level that's just the Application name, Exchange for example.  Then I need to be able to drill down and see a list of servers and their statuses.  Then I need to be able to drill down and see the application templates assigned to identify any with problems.  Does that make sense?  Do I need to create new custom properties?  If so, how do I get them to apply to both nodes and applications?

 

Thanks for any help and insight!

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Node Category & Custom Category

April 11, 2017, 7:49 am
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Hello,

 

When we edit a node, we have a section call Node Category which is not very specific. I was wondering If I can add more value in this SQL table?? Either by the GUI or directly in MS SQL. If i can edit the Node Category, will this impact Solarwinds when we gonna update it?? y goal is to add i little more field a bit more specific then Server, Network & Other.

 

I also notice that In SQL, we have a a field call CustomCategory but i don't know how to use it yet. Does it work like the custom propriety??

 

If you have questions, feel free to ask.

 

Have a nice day!!

 

P.S. If i post this in the wrong section,please let me know cause i am new over here.

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Agent Deployment and monitoring to a Public IP

April 11, 2017, 8:28 am
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So I have a peculiar situation, I have a unlimited license node for SAM which we bought to monitor Clouds we take over.

A new client is coming aboard and we want to monitor their equipment. However how they have their network designed it's impossible to change their servers IP which conflict with another client.

 

So I'm trying to figure a way around this.

 

if I install the agents on the new servers we are taking over and point them to a public IP which we gave to Solarwinds SAM server will they then show up in there with out me having to add the Node?

 

I've also been told that the additional poller engine is out of question and we're not allowed to put it on that network if we did.

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Reboot Alert - Why so silent?

December 1, 2016, 9:36 am
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So, after upgrading to SAM 6.3 and NPM 12.0.1, some of our admins noticed something weird. The native reboot alert stops working after I rebooted the SAM/NPM server upon lovely patch night each month.

 

This usually requires extensive troubleshooting each time to for lack of better words, kick it until it works again.

 

I'm executing the following queries against the SolarWindsOrion DB:

 

delete from dbo.PendingNotifications

delete from dbo.SubscriptionTags

delete from dbo.Subscriptions

 

Stopping IIS and Deleting the .NET Cache

C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root

 

I eventually have to continuously reboot the server, perhaps about 3 more times, before it finally kicks through.

 

I have a case logged in with support about the problem, but thought i'd throw this into the Thwack pool to see if anyone else has run into this problem.

 

All of my other alerts work fine, but just this one, which uses the "Last Boot has changed", does not. This is the built-in one that ships with SAM/NPM, but I did recreate it just for grins and it still does not work. I manually tested each action, which works fine, but doesn't seem to pickup on whatever it's looking for in the database. The event for reboots _is_ logged under the events feed inside Solarwinds, but this alert never fires off for some reason.

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Polling IP on external nodes with dynamic IP not updating

December 2, 2014, 12:05 am
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One of my external nodes with a dynamic IP went down. Only it didn't - its IP address changed, and Solarwinds didn't refresh it despite it being supposedly "dynamic".

 

Screen Shot 2014-12-01 at 9.06.32 PM.png

Attempts to refresh that IP address manually fail so far. E.g. I unchecked "Dynamic IP Address", clear the "Polling IP Address" field, re-check "Dynamic", try to "submit", and it's asking me to type the "correct" IP address. In kindergarten, they told me that when an IP is dynamic, you're not supposed to type it, it'll magically appear based on a DNS name or URL.

 

Screen Shot 2014-12-01 at 9.18.41 PM.png

 

Questions:

  1. Is SAM (NPM) capable of monitoring an external node with a dynamic IP? Based on a discussion from 2011 such as, Why does NPM store the IP rather than use DNS, the answer is seemingly "no", the issue affects not just external nodes, been much complained about, was supposed to be reviewed (in 2011), yet apparently hasn't. Does this sound right?
  2. In the 2nd screenshot above, why isn't is there an option to resolve the IP address? (I.e. what is the logic behind asking for an IP address on a node with a dynamic one?)
  3. Assuming SAM doesn't do it on its own (continuously resolve DNS names like it is supposed to), is there a way to force it to, manually, via UI?
    1. I.e. is there a method simpler / more elegant than change the node to a static IP type, type in the new IP, change back to dynamic?

Thanks!

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How many AWS instances are you monitoring in Orion?

September 6, 2016, 2:35 pm
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We’re looking to provide more insight into your Amazon Web Services (AWS) environment. But first, we need to know a little about what you’re dealing with.

 

Please note that you may receive a follow-up email/PM from me – I might have a few questions to throw at you.

 

Feel free to provide any additional information you think we need to know in the comments section!

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Application "unknown" status??

May 19, 2016, 1:32 pm
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I have a node that has an application monitor where the Windows Service Monitors return this message when I try to test them: "The remote procedure call failed. (Exception from HRESULT: 0x800706BE)" but in the same application monitor the performance monitors just time out.  I can sign in using my monitoring credentials and I have validated the service names and I can look at the performance monitors on the local box so I know they are working.  This is the only application monitor I have that is doing this.  Can someone give me enlightenment on what I am looking for?

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How to get System OS version using OID (Linux)

April 7, 2017, 2:36 pm
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If anyone knows the OID for Linux system OS ver kindly share..

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Server, Router and Application SLA Report

April 12, 2017, 5:12 am
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I work for an organisation that has roughly 400 remote sites, each with a server, router and one of three databases installed on the server. These are all monitored by SAM (Server by WMI, router by ICMP and database as an application).

 

Each site has it's own group with the server and router added within it

 

I am trying to build a report that would show the "up time" of these three services. Ideally, the report would show the Group Name (which corresponds to the site), and then underneath that name it shows the Server, Router and Application up-time. As far as i can see, the availability report builtin to SAM doesn't reflect if the server was up, but the router was down. It'll just show both as being down.

 

The report presumably would need to show the availability of the router (as it's just ping), whether the LastBoot time of the server is within the last ** days, and then whether the application had any events triggered during that time-frame.

 

Is this currently possible with the defaults in SAM, or if not, how would i go about building the report in Report Writer?

 

Any help appreciated, hopefully the above makes some sense...

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Monitoring of VMware Tools Status - Can it be done?

April 11, 2017, 2:36 pm
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Hello everyone! I am hoping this is a relatively simple answer but Im not sure it will be as Ive done some searching and come up empty handed. So, here we go:

 

We have Windows Service Monitor components monitoring the VMware Tools service on our VMs. If the service goes to any other state than "Running", the service is restarted. That is working fine, however, we are running in to another issue.

 

When you log in to vSphere, you might see that a server has a VMware Tools status of "toolsNotRunning" or "toolsNotInstalled" on a VM, but when you log in to Windows, you will see that VMware Tools is installed and when you go in to Services, you will see the VMware Tools service listed as "Running". If you try to stop the service, you get an error that reads, "1053 The service did not respond to the start or control request in a timely fashion", then you can start the service again, refresh the VM page in the vSphere Web Client, and it will show "Running" as it should.

 

We definitely have an issue with VMware Tools on these VMs and I am working on trying to get that resolved. In the meantime, however, I am a little concerned that some of our VMs that are protected by Site Recovery Manager may run in to issues in a DR event (knock on wood), so thats why Im coming here for a work around.

 

Does anyone know if SAM can monitor the actual status of VMware Tools as reported to vSphere, Virtualization Manager, etc? I am basically thinking that anything with a status other than "toolsOK" should try to restart the VMware Tools service. Im just kind of lost on how to get SAM to "see" these statuses.

 

Thanks in advance!

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How do I find Unlicensed Component Monitors in SAM?

March 6, 2017, 11:02 am
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Hi all,

 

I've inherited an environment which has a number of issues with its SolarWinds setup, one of which is that the number of Component Monitors greatly exceeds its licensing count.  Where do I go to find said components within the Orion platform so that I can remove all the unnecessary / unlicensed components?  Is that possible, or do I need to accrue a temporary or larger license in order to see those?

 

The platform versioning I am running right now is:  Orion Platform 2015.1.2, SAM 6.2.1, NCM 7.4, NPM 11.5.2

(I am currently in process of spooling up brand new servers and launching the latest versioning)

 

Thanks!

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Parsing JSON

April 12, 2017, 10:15 am
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Hi guys,

 

I have been looking into setting up an application monitor that will parse the JSON data from a webpage. I have tried setting up an HTTP monitor which will look at a URL (http://server01.domain.com:80/stats?format=json&topic=AgentSurveyProgress as a sample). This URL would lead to a page that just displays some JSON data. I would like to set it up so that Solarwinds can pick out the value of a specific JSON element and see if the value of that element is greater than some number. Does anyone have any suggestions on how to accomplish this? I have been unable to find any way to actually grab out specific values and compare against them.

 

Thanks,

Matthew Shafran

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IIS - Identifying Users That Are Connected

April 6, 2017, 9:40 am
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I'm using AppInsight for IIS and I was asked if it can show the users connected to the web server.  They like that they can see the connection count but wondered if there's a way to see who's logged in.

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Custom Property Assistance Please

April 12, 2017, 11:55 am
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Hello,

I created a new Application custom property called priority.  It's set up similar to another one called assignment group.  The problem is that the email alert shows ${N=SwisEntity;M=Application.CustomProperties.Priority} instead of the value, which in this case would be P3.  The output in the variable is showing P3, so I'm not sure why it's emailing the variable name.  The assignment group is providing the correct information.  The trigger action is set to Component.

 

Email Message:

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SQL Database Synchronization Failure Alert

April 12, 2017, 1:14 pm
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Hi... Can anyone help me with a SQL query to generate a alert if the database synchronization fails. For example synchronization goes into suspended mode. If a database on one server fails or goes offline and is unable to sync to the database on other server then it should generate an alert. I know we can write a custom alert query on "Appinsight for SQL: Database". But i am not a scripting guy. Appreciate if anyone could help me with this.

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Is there a way to see the nodes I am monitoring in SAM for licensing

April 12, 2017, 1:24 pm
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Looking for a way to see the SAM nodes I am monitoring on because I need a larger license and it says

 

Allowed Number of Component Monitors

150
Total Number of Component Monitors353
Licensed Component Monitors148
Unlicensed Component Monitors205
Available Component Monitors

2

 

But until i can afford a larger license i have to be picky about what i can monitor and what i can not.  I want to know what i am currently licensed monitoring and what i am not with out going though every device and applicaiton to see.   Help?

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How can I track Hyper-V VMs as they change Hyper-V host servers?

April 12, 2017, 2:42 pm
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Is there anywhere I can see when a Hyper-V VM moved from one host to another? Sometimes things happen in the server world and we in the network team don't always know why our NTA server or others had an interruption in service. Everything in the Hyper-V host monitoring seems to be geared towards the health of the host machines, but I don't see any kind of tracking for a VM so we know when it moved and the from/to info. Is anyone tracking that with Orion?

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Orion Health Rhapsody - Monitoring

April 12, 2017, 4:46 pm
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I am in the process of setting up an Orion Health Rhapsody server

Has anyone else had experience with monitoring Rhapsody ?

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Telnet Test template

April 12, 2017, 11:01 pm
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