Hi! I'm on the User Experience team at SolarWinds and am trying to learn more abouttroubleshooting processes. If you could answer the following two quick questions in the comments section, I would greatly appreciate it!
1. How often do you encounter complex problems when troubleshooting incidents? A complex problem in this case would be where you have to identify and keep track of multiple data points in order to identify root cause.
- Never
- Rarely
- Sometimes
- Often
- Always
2. How do youkeep track of the data points/evidence when troubleshooting? Do you use a specific tool, pen and paper, keep it in your head, keep multiple browser tabs open, etc?
Thanks in advance for the help!