How is the availability percentage determined/calculated for a SNMP component? I have an alert that triggered that a component was down (10/25/13 at 14:53), yet the application admin says the process has been running since 8/22/13. I see the data in APM where the percentage is 0. This is a SNMP process monitor with a command line filter. The process is an oracle_pmon. Could something cause a false down? Is there a way I can confirm when the process started using SolarWinds? [We're on SAM 5.5]
Thanks for your help!!